Service Introduction

1. Introduction

Welcome to our taxi booking service. We provide timely and exclusive transportation for those who wish to book their ride in advance. Our goal is to ensure a safe and comfortable journey with direct and quick communication via WhatsApp. By using our service, the customer agrees that they have read, understood, and accepted the terms and conditions outlined below.

2. Booking and Booking Fee

All bookings must be made via WhatsApp at +393792271236. Once the booking is confirmed, the taxi will be reserved exclusively for the customer. The booking fee is €5, which guarantees the right to a reserved vehicle. This amount is non-refundable, regardless of whether the service is used or not.

The booking fee includes a free waiting time of up to 45 minutes beyond the scheduled landing time as per the flight ticket and schedule, exclusively in case of flight delays. Once landed, the customer must reach the taxi as quickly as possible. A reasonable time for baggage retrieval is allowed, and if necessary, a bathroom break can be taken only after meeting and handing over the baggage to the driver. Stops at bars, shopping, or other recreational activities are not included and may be considered as extra time, subject to waiting charges.

3. Waiting Time and Supplements

Our taxi booking service includes free waiting time for flights arriving later than the scheduled landing time:

For airport services: In the event of a flight delay, we offer up to 45 minutes of free waiting time beyond the scheduled landing time. This free waiting time is granted exclusively in the case of actual flight delays to allow the customer to manage disembarkation, security checks, or baggage retrieval.

In case of timely landing, the customer is required to leave the airport as quickly as possible and reach the taxi within a reasonable time. It is important for the customer to reach the vehicle as soon as possible to avoid delays in the driver’s schedule and to prevent inconvenience to other passengers and subsequent bookings.

Supplementary waiting charges:

If the customer takes longer than expected to reach the taxi, exceeding the free waiting time in case of flight delay, a supplement of €24 per hour will be applied, calculated in 15-minute increments (€6 for every additional 15 minutes).

4. Cancellation Terms and Penalties

Cancellations must be communicated exclusively via WhatsApp at +393792271236. Cancellation penalties are as follows:

• Cancellation within 24 hours of the service date and time: The customer is required to pay 100% of the agreed amount.
• Cancellation within 48 hours: The customer is required to pay 50% of the agreed amount.
• Cancellation beyond 48 hours: No penalty will be due.

After a cancellation request, the customer will receive a link to pay the penalty, which must be completed within 1 hour. Payment can only be made online via the link provided on WhatsApp. No other payment methods are accepted. Failure to make the payment within the specified time will result in legal action to recover the debt.

Penalties are applicable according to Article 1382 of the Italian Civil Code, which allows for the establishment of a penalty clause in the case of contractual non-fulfillment.

5. Service Modifications and Supplements

In case of route changes due to public safety reasons, road closures, construction sites, or other force majeure events, the cost of the service may vary from the initially agreed amount. Any route deviations requested by the customer, unplanned stops, or additional waiting time will result in recalculation of amounts based on meter rates, and any discounts applied will be canceled.

6. Communications and Liability

All communications related to the service, including delays, route changes, and additional requests, must be made via WhatsApp at +393792271236. The customer must respond promptly to messages to ensure proper service delivery.

We are not responsible for delays, cancellations, or changes in service due to force majeure events such as adverse weather conditions, heavy traffic, mechanical breakdowns, strikes, or interventions by law enforcement. In accordance with Article 1218 of the Italian Civil Code, we are committed to providing the service with the required diligence but cannot be held liable for events beyond our control.

7. Personal Data Protection (GDPR)

All personal data provided during booking, such as name, phone number, and travel details, are processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR).

The data collected will be used solely for purposes related to the requested service, such as managing the booking, sending confirmations, and handling any cancellation penalties via WhatsApp at +393792271236. We do not share your data with third parties and do not use it for purposes other than those related to your booking.

You may be contacted after the service to request a review or feedback on your experience. Even in this case, communication will be via WhatsApp only.

The data controller is Servizi di Giuseppe Gervasi / Giuseppe Gervasi, reachable at info@taximarsala.it. You can exercise your rights to access, rectification, deletion, or restriction of the processing of personal data, as provided by Articles 15-22 of the GDPR, by contacting us directly via email.

8. Lost Items in the Taxi

If a customer loses an item inside the vehicle, the driver is not required to contact the customer to report any found item. Due to the high turnover of passengers throughout the day, it is not always possible to determine with certainty to whom a particular item belongs. Additionally, the rapid succession of passengers entering and exiting the vehicle often does not allow the driver to perform a thorough check between rides.

As a result, there is a possibility that a subsequent passenger may find the lost item and choose to keep it. In such cases, the taxi service disclaims all responsibility for the loss or misappropriation of items left on board.

Handling of Found Items:

Any items found inside the taxi will be kept for a maximum of 24 hours. If the owner does not come forward within this time frame, the item will be handed over to the relevant municipal offices, as required by local regulations.

If a customer reports a lost item and it is found by the driver, all costs related to its return will be charged to the customer. This includes shipping costs via courier or, if the driver needs to make a trip for direct return, transport costs (calculated according to the current service rate).

By accepting our terms and conditions, the customer acknowledges and fully accepts our policy regarding lost items.

9. Changes to Terms and Conditions

These Terms and Conditions may be modified or updated unilaterally by the taxi service at any time to adapt to new operational, regulatory, or legal needs. Changes will take effect from the date of their publication on our web page or from direct communication to customers.

However, any changes concerning the amounts of cancellation penalties or other economic conditions related to already made bookings must be communicated in advance to the customer. In such cases, the customer will be required to confirm acceptance of the new conditions. If such acceptance is not provided, the conditions in effect at the time of the booking will continue to apply.

10. Acceptance of Terms

By confirming the booking via WhatsApp, the customer fully accepts these Terms and Conditions. It is advised to carefully read the conditions before completing the booking, as they govern the contractual relationship between the customer and our taxi service.